LIFETIME WARRANTY POLICY
Templar Wallets is committed to providing our customers with high-quality products and exceptional customer service. As part of this commitment, we offer a lifetime warranty on all wallets purchased directly from Templar Wallets. This warranty covers any defects in materials or workmanship for the lifetime of the product.
Under our lifetime warranty policy:
- Defective Products: If your Templar Wallet exhibits any defects in materials or workmanship, we will replace it with a new wallet of equal or similar value. This warranty applies only to defects that occur under normal use and proper care of the wallet.
- Warranty Claim Process: To make a warranty claim, please contact our customer service team at Templarwallets@gmail.com. You will be asked to provide proof of purchase and details of the defect. Upon verification, we will provide instructions for returning the defective wallet and process your replacement.
- Replacement Limitation: Each Templar Wallet is eligible for one replacement under the lifetime warranty policy. Once a replacement has been issued, the warranty for the new wallet will expire.
- Exclusions: This warranty does not cover damage caused by misuse, abuse, accidents, alterations, or improper care of the wallet. It also does not cover normal wear and tear, such as scratches or fading of materials.
- Non-Transferable: This warranty is non-transferable and applies only to the original purchaser of the wallet.
- Discretionary Determination: Templar Wallets reserves the right to determine the validity of warranty claims and to make the final decision regarding replacements.
By purchasing a Templar Wallet, you agree to abide by the terms and conditions of this lifetime warranty policy. If you have any questions or concerns about our warranty or any of our products, please don’t hesitate to contact us.
RETURNS & REFUNDS
We strive to deliver you the best in quality and value. If for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
- Products can only be returned if they are still in their original condition and packaging, within 30 days of receiving. Used products or products damaged by the customer will not be eligible for a refund.
- Request your Return Authorization Number by emailing Templarwallets@gmail.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
- To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
- Upon receiving your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved – that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing
time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.
How long does delivery take?
All orders are shipped within 1-3 business days. If your order hasn’t arrived within the estimated delivery times, please contact our support team at Templarwallets@gmail.com. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.
I’ve entered the wrong shipping address, can I change it?
If this happens to you, email us as soon as possible, and we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a couple of days after. If your order has already entered the shipping process, we won’t be able to stop it. We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and just follows what you supplied.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 5% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the
credit card companies.
Invalid Reasons:
- Buyer no longer wants the items – this is the most common example which we cannot
honour if we want to continue offering great value at Templar Wallets. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order. - Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.